From time to time, we may require additional ID verification through a 'Selfie.' Rest assured, there's no need for concern. This simply involves submitting a colour photograph of the specified individual(s) holding their photo ID. It's important to ensure that the image is of excellent quality, allowing for clear legibility of the ID details.
Smile for the camera! No need for elaborate hair and makeup, as we're solely focused on identity verification. Nevertheless, we have a few guidelines in place to streamline this process for your convenience.
Try not to angle your phone
Check your face isn't hidden by glare
Make sure you're the only one in the selfie
The writing on the ID is close enough to read
Make sure that the camera doesn’t cut off part of your face
Selfie works best if the camera is directly in front of your face
Check no hats, scarves, masks, or anything else are blocking your face
Make sure to hold the phone within a foot of your face so that we can clearly see your face
Check there isn't too much light behind you as this may darken the image and shadow your face
Once you've ensured that your selfie meets the specified criteria, kindly proceed with the submission below. Our compliance team will reach out to you within 24 hours, and we aim to swiftly activate your Virtual Office upon approval. It's important to note that the setup of your account cannot be finalised until we receive a satisfactory image from you. Please be aware that payments to Virtual HQ will continue regardless of whether we have received the required documents.
